Christopher Elliott The Travel Troubleshooter

What happened to Louis Hyman's ticket on British Airways? The airline canceled his flight and promised him a ticket credit or a refund. Now it seems to have forgotten about...

Heather Steele is stuck in a cold Airbnb, and her host refuses to help her. Can she move to a different rental?

Alec Nowers wants Uber to refund his $100 credit, but the company won't help him. Can he get his money back?

Avis broadsides Gena Ettinger when it adds her to the company's Do Not Rent list. How does she get unbanned?

Breeze Airways loses Benjamin Wallis' luggage and won't answer his calls. How can he get his bags back?

When Swiss International Air Lines loses Mark Bromley's luggage on a flight from Zurich to Geneva, he files a claim for compensation, but he never hears back. Does he deserve...

The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night, but can they get all of their...

American Airlines downgrades Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn't it refunding the fare difference?

What happened to Michael Kivel's refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost?

When Berkeley resident Mary Anne Morgan stays at a boutique hotel in Cambria, her online travel agency charges her twice. Can she get one of the payments back, or does...